ASSAYA

Last updated: 21 August 2026

These terms govern your use of Assaya, a fire protection record-keeping platform provided by Rockfirepro Ltd (company no. 16969024, England & Wales; ICO registration ZC191719) ("we", "us", "Assaya"), available at app.assaya.co.uk and through the Assaya mobile app. By setting up or using an account you ("you", "the Customer") agree to these terms.

1. The service

Assaya is a tool for recording, organising and reporting fire protection work across the trades enabled on your account — including fire-stopping, fire doors, fire dampers, intumescent coating, fire board encasement, cavity barriers, edge-of-slab firestopping, fire-resisting glazing, fire and smoke curtains, fire shutters, fire-rated ceilings and portable extinguishers — with drawings, seal records, photographs, inspection due-dates and evidence packs. Each Customer is provided with its own isolated instance of the platform.

2. Accounts & your responsibility

• An account is held by a single registered company (the account holder). The account holder is the sole party we contract with, and is responsible for all use of its account, including the actions of every person it invites or grants access to.
• You are responsible for keeping sign-in credentials secure and for the accuracy of the information your team records.
• Our duties under these terms run only to the registered account holder. We are not responsible for, and owe no duty to, any third party you choose to give access to.
• Accounts and access are personal to your company and must not be resold, sub-licensed, or shared to allow another business to use Assaya without its own subscription.

3. Subscriptions, pricing & payment

• Subscriptions are priced per slot (a chargeable team member account) as published on our website. The app's no-account solo mode may be used without payment. A company subscription requires an active paid plan.
• Free first month: a new company subscribing for a single slot receives its first thirty (30) days free as a trial; billing starts automatically when the trial ends unless you cancel first. Adding further slots during the trial ends the trial and starts normal billing for all slots from that day. One trial per company.
• Prices are as published on our website and are stated exclusive of VAT, which is added where applicable. Plans are billed monthly, or annually at the published annual discount.
• Payment is collected securely by our payment processor, Stripe, by card or Bacs Direct Debit. We do not store or have access to your full card details.
• Any promotional or loyalty rate applied at checkout and stated to be locked is honoured for the lifetime of the continuous subscription it was applied to.
• Fees are non-refundable for part-used periods. You may cancel at any time (see clause 5).
• We may change prices for future billing periods on reasonable notice; a locked rate, once granted, is not increased for as long as the subscription remains continuous.

4. Your data & ownership

• Your records are yours. You may export your complete data set at any time from the admin console (System → Download full backup).
• We process your data only to provide the service, as described in our Privacy Policy, which forms part of these terms.
• Your data is stored in your own isolated instance and is never pooled with, shared with, or made visible to other customers.

5. Cancellation & data retention

• You may cancel your subscription at any time. Access to paid features continues until the end of the period already paid for.
• After a subscription ends, your data remains available for you to export for twelve (12) months from the membership end date.
• At the end of that twelve-month period your data is permanently deleted and cannot be recovered. Re-subscribing before the end of the window keeps your data intact.

6. Independence — no conflict of interest

Assaya is owned and operated by Rockfirepro Ltd, which separately operates a passive fire protection contracting business. Rockfirepro's contracting business does not oversee, monitor, audit, or have access to your work, jobs, clients or records. Rockfirepro's only relationship to your data is as the operator of the Assaya software. Rockfirepro owns Assaya; that is the whole of the relationship.

7. Your responsibility for compliance

Assaya is a record-keeping and reporting tool. It helps you capture, organise and evidence your work and its inspection schedule. It is not a substitute for your own professional judgment, certification, accreditation, or legal duties. You remain solely responsible for the fire protection work itself, its correctness, and for meeting your obligations under all applicable regulations and standards. Inspection reminders and due-dates are provided as an aid and do not transfer any compliance duty to us.

8. Acceptable use

You agree to use Assaya lawfully and only for your own company's fire protection record-keeping. You must not attempt to circumvent access controls or billing, disrupt the service, or use it to store unlawful content.

9. Availability & support

We aim to keep Assaya available and reliable and to back your data up regularly, but the service is provided on a reasonable-efforts basis and we do not guarantee uninterrupted or error-free operation. Support is provided via hello@assaya-app.co.uk and the in-app support form.

10. Liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.
• Subject to that, we are not liable for indirect or consequential losses, loss of profit, or loss arising from your own fire protection work or compliance obligations.
• Our total liability arising out of the service is limited to the fees you paid us in the twelve months before the claim.

11. Changes to these terms

We may update these terms from time to time. Material changes will be notified to account administrators. Continued use after a change means you accept the updated terms.

12. Governing law

These terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction.

13. Contact

Assaya (Rockfirepro Ltd) — hello@assaya-app.co.uk

See also our Privacy Policy.